How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
A standard shipping fee of $9.95 (AUD) applies to all orders except for orders over $100 (AUD) which is FREE shipping worldwide, please contact us directly if you have any queries.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
How do I Track My Order?
With your tracking number which would of been emailed to you, you can click on 'Tracking' at the bottom of the Homepage and then put in your tracking number to see the update on your order.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
What is I need to Change a Size or Add to My Order?
If you would like to make an amendment to your order this MUST be done within two hours from ordering on our website, by letting us know via our EMAIL - firstname.lastname@example.org or our contact form and we can amend this for you.